4 Ways to Improve Work Performance Using an LMS
Wisetail | 3 min read
Learning management technology has recently evolved by leaps and bounds and can be hugely beneficial for those in fast-paced, multifaceted industries, such as hospitality, food and beverage, restaurant, and retail. Workers in these industries can especially benefit from technological advances that help organize, prioritize and manage tasks while improving work performance.
In a recent survey of front-line service workers, 53% admitted they missed a step in an important task, which created a dangerous or unpleasant situation at work. To help minimize the frequency and scope of human errors, it’s crucial for learning and development leaders to work alongside operational team leaders to maximize the impact of employee training through careful implementation and management, leading to greater overall performance.
To stay ahead of small snowballing errors, curtail risky mistakes, and help promote positive actions within their employee base, Learning and Development professionals and operation teams can follow these four steps to improve work performance.
1. Instilling collaborative team dynamics.
For many hospitality, restaurant, and retail businesses, work doesn’t end when one team clocks out; communication between employees and shifts is critical to overall business success. It is important to nurture the collaborative nature of your team, and provide opportunities to connect with all team members, regardless of shift. Providing a centralized location where teammates can collaborate, share ideas, and support one another helps develop stronger relationships, teams, and ultimately community. Whether it’s communicating the status of ongoing activities critical to day-to-day operations, or sharing best practices for a product display, providing a centralized location is vital to maintaining corporate standardization and consistent guest experiences.
2. Providing necessary learning and management technology.
Providing employees with the necessary training and tools helps them become more competent and capable in their work, allowing them to lean on resources when questions arise. These resources enable employees with tried and true procedures and techniques, eliminate undue stress or panic when challenges arise, and teach them to handle these situations correctly.
3. Carefully examine existing training.
A learning management system, or LMS, provides learning and development leaders the necessary tools to measure employee engagement, the effectiveness of current training, and allows them to easily update lessons. Going one step further, the results can be mutually beneficial when L&D teams work closely with operations leaders to align training initiatives with frontline service workers’ everyday activities and tasks. More so, when these two functions are centralized, leaders on both teams can benefit from compliance insights and the ability to identify training gaps that require attention – and quickly provide corrective, additional training for those skills.
4. Recognizing how teams learn.
Catering onboarding to individual learning styles (such as auditory, visual, and kinesthetic), will enable employees to learn the appropriate information at the start of their employee journey. Organizational development leaders can effectively support workers’ unique learning journeys by embracing differences between team members, and acknowledging how these individuals learn and retain information. To truly maximize this strategy, it’s important that workers receive ongoing support through in-the-flow of work training. Tools such as OnTrack, a digital checklist that aligns with your Wisetail LMS, can provide crucial insights, enabling the L&D team to cater training to a diverse range of learning styles, leading to improved knowledge retention, performance and overall efficiency. Continuous, individualized training, task management, and a centralized location for learning resources, can reduce overall error and allow your employees to perform consistently.
Overall, the best learning and development strategies influence individual behaviors to improve organizational performance. Organizational training and development leaders hoping to improve collective team performance need to embrace supportive strategies and technologies that unite learning and operation teams, and deliver content that is in alignment with employee learning preferences. By providing day-to-day management and allowing workers to learn and grow from mistakes in a nurturing environment, will allow individuals to feel supported by administration throughout their learning journeys.