What inspires you?
Being part a team and knowing that there are people out in my company depending on me is what drives me every day. Our Honest-1 franchises take a big financial risk when they sign up and I want to make sure that the resources and coaching we offer are truly meaningful and add value to their franchise experience. I have and always and will continue to do everything I can to provide accurate and useful training and coaching to the Honest-1 system and keep it fresh and modern whenever possible. It’s equally motivating to me to know that my own Operations Team has high expectations of me to develop them and provide career opportunity and growth. Therefore I make a large investment with them every week. Doing so also helps me feel confident that when they are working with our franchisees they are on point and coaching and training the way I would want them too.
What do you know about Learning & Development now that you wish you knew earlier?
Role-Play, Role-Play, Role-Play! It is one thing to provide detailed information, statistics, and live experiences and examples but actually helping someone do it for the first time the right way is critical. Most adult learners in my experience need to be shown then given the opportunity to do with supervision in order for their confidence to be there. Anytime you can in some way incorporate role-playing exercise into behavioral and process driven training I highly recommend that you do so.
What’s working well in Honest-1’s training program?
I would have to say the integration between onboarding programs, pre-work, homework, ILT and The Lift. As we make progress utilizing The Lift to house all of the archived training we have we are learning ways to shrink down all of the locations of that training down to The Lift. I am very excited about the future of better organizing what we have on The Lift and building more specific positional learning plans. Additionally, we are finding more ways to include and partner with our closest vendors to add training content to The Lift through those vendors and better exposure to their products and services.
“Anytime you can in some way incorporate role-playing exercise into behavioral and process driven training I highly recommend that you do so.”
– Braden Poole