Your customer service acts as the front line of your brand. Training is essential to achieve excellence. We've put together a comprehensive tutorial for you.
If there’s one thing the isolation of a global pandemic has highlighted for businesses, it’s the need for maintaining a sense of community and teamwork…
More than two-thirds of learning leaders aren’t confident in their L&D plan, Training Industry reports. But almost as many respondents said that spending has increased.…
Experience-driven brands need to train employees to recognize customer service moments of truth and empower employees to put the customer’s needs first—but how? Check out…