Your customer service acts as the front line of your brand. Training is essential to achieve excellence. We’ve put together a comprehensive tutorial for you.
Many organizations are making it a priority to set up an intranet system. Find out how Wisetail can help with that — and why you should do it in the first place.
It’d be a lot easier if reopening a business was as simple as flinging open the doors and getting out of the way of people rushing to get in. Instead, businesses across the country and across all industries are paying super close attention to detail in order to survive the pandemic.
Experience-driven brands need to train employees to recognize customer service moments of truth and empower employees to put the customer’s needs first—but how? Check out four real-world examples of customer-centric businesses that answered that question.