Centralized Learning for Your Convenience [Store]
Wisetail | 5 min read
Centralized training occurs when learning and development activity is accessible in one location — often online — and managed by one person, group, or team. A company with several branches, such as a chain of convenience stores, would bring employees to a dedicated location, be it physical or virtual, for learning and development. Centralized, easily accessible L&D ensures brand consistency across company or franchise locations.
Every successful business prioritizes consistent L&D. Creating a solid retail culture with a reliable customer base takes consistency and repetition. That means trainings need to be accessible, thorough, easy to administer, and simple to upgrade and expand when the need arises.
Centralized training is critical for managing the needs of a fast-paced retail environment. As employees upskill into different positions and new-hires require onboarding — a nonstop process during periods of high turnover — centralized training offers the consistency and standardization necessary to help every employee understand and meet company expectations for customer service and daily operations. Centralized training is ideally managed by an L&D team responsible for designing and implementing training materials, requirements, and schedules for every location, department, and employee.
Training concepts for convenience stores
One-on-one training has its place in onboarding and L&D, especially when it comes to the specifics of a single store. But beyond the daily knowledge about where the keys are kept and how to clock in and out, convenience store employees need training in a range of other skills.
Ease and reliability make centralized online training ideal for convenience stores. With constantly changing products and deals, and the ongoing need to introduce new services and onboard new employees, a learning management system (LMS) or learning experience platform (LXP) keeps employees informed, competent, and confident to your company’s advantage — and everyone’s convenience.
Benefits of a centralized LMS or LXP include:
- Consistency. Centralized training means every employee receives the same materials and consistent information across the board. Employers can develop training programs to meet their specific needs and ensure brand and service consistency.
- Accessibility. LMS and LXP training can be accessed via smartphone, tablet, laptop, or desktop computer. As long as they have online access, employees can log in at work, at home, or even on the go.
- Centralized Data. Centralized LMS and LXP platforms retain essential learner information, including certifications, compliance records, and skill development progress, in a single place, making it easier to find and analyze for L&D insights and improvement initiatives.
- Cost savings. Every employee can be trained individually, but it’s time-consuming, cumbersome, and an inefficient use of resources. An LMS or LXP allows learning and assessment to occur independently, with more comprehensive instruction to follow as needed.
- Quality control. With an LMS or LXP, employers ensure every employee access to complete, comprehensive training and an instant refresher whenever they have questions on the job.
Training that works
To build a centralized training program that works for employees, consider the following elements of a successful L&D model:
- Design. An optimal learning program is interesting, engaging, and clear. Training is necessary, but it doesn’t have to be dry, boring, or difficult to comprehend. Design your training curriculum with a variety of engaging media, a logical progression, frequent reinforcement, and regular assessments.
- Flexible content. Business needs change over time, and in convenience stores, changes can happen fast. Flexible, and easily adjustable, content is vital to keep training materials — and employees — up to date. Centralized LMS or LXP content is far more convenient than printed content when it’s time to revise training materials to reflect changes in policies, procedures, or service expectations.
- Learning styles. Some employees learn best by reading or viewing training content, and others prefer roleplaying or modeling appropriate responses to hypothetical workplace scenarios. An LMS or LXP offers employers training options to achieve consistency and accommodate different learning styles.
- Data tracking. A centralized LMS allows employers to define specific success parameters and track areas in which employees need additional training or skill reinforcement. Over time, collected data provides L&D teams with valuable insight for adapting and enhancing your company’s training approach.
Of all the benefits of a centralized, accessible L&D program, easy access is the primary key to consistent employee performance and customer service across all your convenience store locations.
An LMS or LXP centralizes employee training and helps your company achieve brand consistency — with convenience. Learn more about why an LXP might be just what you need.