HOW CULTURE LED MEDIX TO CHOOSE A GREAT LMS

A Culture Of Caring

Medix lives by their motto of “positively impacting lives.” It’s built directly into their culture.

And it goes beyond the 360+ full-time corporate employees. It goes for all 8,000-10,000 individuals who find work through the Chicago-based medical staffing company each year.

“The philanthropy here is constant,” Medix’s Professional Development Director, Elizabeth Hannon, told us. And this philanthropy flows throughout the organization.

Elizabeth told us a story from last Christmas. It went like this:

A single mother who was staffed through one the company’s Texas branches faced a devastating heartbreak. Just before Christmas, her house was robbed. All her presents for her children were stolen.

The woman left a voicemail with her Medix recruiter, explaining the situation and apologizing for her sadness at work that day.

But her Medix recruiter quickly got to work. She put together a pool at her local office to raise money for the mother. It quickly spread to Medix offices around the nation, and soon, they had enough money donated to make up for the stolen gifts, and to ensure her kids had the Christmas they were supposed to have.

“That was just an individual who really lived by our core values, and it’s one of those reasons she still works for Medix,” Elizabeth said.

And it’s also one of those reasons why we wanted to work with Medix.

Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.
Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.
Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.
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Prioritizing Your Core Values In Your LMS Search

“Who’s our LMS partner?”

It’s an important question, and it’s the question that mattered most to Elizabeth and Mike Ceretto, Medix’s VP of People and Performance, while looking for an LMS.

Elizabeth’s previous employer was much larger than Medix and had very different core values. They had no need for culture in their LMS. Everything was more-or-less cut and dry. They needed something for compliance only, and user interface, admin tools, and customer service weren’t prioritized.

“When I came to Medix, they didn’t have an LMS. I decided that was going to be one of my first things to tackle,” she said.

Elizabeth had searched for learning management systems before, but Medix was brand new to the LMS world.

When Elizabeth first arrived, Medix was looking at big-name companies. But something wasn’t quite right. Those big-name companies were too much like her old big-name company. They lacked something.

She knew she wanted to get rid of the giant learning management systems and focus on what her company needed. And what they needed was something to fit with their culture. Something that they would have a hard time finding in a bigger-named company.

“[I was looking for] a solution that not only focused on driving learning, but focused on driving engagement in learning.”

Elizabeth Hannon, Professional Development Director

“It’s important that we’re working with vendors with shared culture and values across their organization. Things like looking into the Wisetail story, the people that work there, [and] understanding who the salesperson is on the other side of [your call] was very important.”

Medix also has a preference for working with other small, but growing companies, just like Wisetail. In fact, the similarities between Wisetail and Medix made us a natural fit. We both have an average age of 27. We focus on growing at a sustainable, appropriate rate. And we both deeply care about empowering our employees.

“[I was looking for] a solution that not only focused on driving learning, but focused on driving engagement in learning.”

And driving engagement in learning is our focus at Wisetail.

We focus on engaging learners because we know an empowered, intelligent staff is the best competitive advantage you can have. We empower our staff, and we actively seek partners who do the same.

In Medix’s case, the fit was apparent from the start. As Elizabeth noted:

“I don’t know if I came across another vendor that would have competed with Wisetail in the [culture] arena.”

Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.
Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.
Medix emphasis on culture led them to partner with Wisetail LMS to help further their culture of caring.

Holding Yourself Accountable

Having an incredible LMS is only a small part of creating a great learning environment.

“They can look at this system and say, ‘Oh, it’s great. It looks like Instagram and Facebook mashed together.’ But if they don’t have the right content to access, they’re not going to find value from the system. It’s going to be this pretty system where they don’t have anything to do,” Elizabeth said.

She’s right, and we know it. Although we build the tools to help power great places to work, we also rely on accountability from our clients. Medix is ready for it, though.

“We’re not just saying [our LMS is] a great resource. We’re going to have content that makes it a great resource,” Elizabeth said.

Elizabeth’s team at Medix has an aggressive and dedicated plan of rolling out learning material. They are setting quarterly goals to keep things fresh, and they’ve implemented a separate marketing strategy to constantly drive engagement.

But there’s more to accountability than just creating content. You also have to make sure your employees are aware of your LMS and actually use it.

Elizabeth told us taking small steps is best.

For example, after they announced the purchase of their LMS, they opened up a naming contest for it. Included in this email blast was information on what an LMS was and how to use an LMS. But how was engagement?

They received 193 entrees for the contest. Which is amazing.

What A Great LMS Will Do For You

“You can’t make people engage in learning. But, an LMS puts learning out there that our employees didn’t even know was available… The value that I see in an LMS is that it’s the best way to standardize your resources and learning throughout your organization so you don’t have individuals left behind.”

No one gets left behind.

It sounds like what all learning management systems should strive to do. We, as LMS creators, need to stay focused on creating software that empowers all employees and gives everyone an equal chance to succeed.

“As soon as I launched Wisetail, I knew this is what I needed.”

Elizabeth Hannon, Professional Development Director

And finding this might take more than just a quick Google search of big-name companies. Focus on what your organization is looking for, and prioritize your LMS search based on it.

If a company is offering a free demo, take it. See if their LMS lives up to what you value and what you need as an organization.

“I launched seven demos during this process. Within launching probably five of those, I immediately eliminated them,” said Elizabeth.

But Wisetail stood out.

“As soon as I launched Wisetail, I knew this is what I needed.”

Download this case study as a PDF