The Rise of the LMS as a Company Culture and Customer Experience Tool
Not only do the vast majority of people choose where to shop based on customer experience, but they’re willing to pay more for a quality experience. To better understand the relationship between customer experience, company culture, and brand story, we conducted a survey of 102 HR and L&D professionals. Our Client Success experts Rachael Nordby and Ryan Kramer are on hand to talk about the results of the survey, as well as how Wisetail’s hundreds of retail, franchise, and restaurant clients weave brand story into training.
Rachel Shperber joins to talk about how REI’s LMS, Spark, opened up new training avenues for the cooperative’s 160 stores, distribution centers, and headquarters. Rachel has served as Senior Talent Program Manager at REI for the last three of her 12-year career in learning and development.